Refund Policy

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully.  We will happily answer any questions you may have before making your final decision, please contact us.
If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
Delivery Policy
All deliveries are within New Zealand only and delivered to the nearest mainfreight depot unless prior arrangement is made with us.  Please advise when placing your order that you advise of any special delivery requests.
Any damage must be noted on the delivery docket when goods are signed for and Carpet King must be notified immediately.

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